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J.D. Power: Auto Insurance Customer Satisfaction Reaches Record High

Improvements in digital interactions, billings/payment, policy offerings drive increase in customer auto insurance satisfaction, according to the J.D. Power 2018 U.S. Auto Insurance Study. The study found that insurers are beginning to get the customer interaction formula right, offering a … Source: Claims Journal

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DOI-Sponsored Bills to Aid Wildfire Survivors Passes Senate Committee

California Insurance Commissioner Dave Jones announced that four bills he sponsored to strengthen consumer protections for wildfire survivors have passed the Senate Insurance Committee with unanimous, bipartisan votes. AB 1772 (Aguiar-Curry),AB 1797 (Levine), AB 1799 (Levine) and AB 1800 (Levine) … Source: Claims Journal

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Wisconsin Residents Remember Flood 10 Years Later

Ten years ago, southern Wisconsin was a wet mess. Dams failed, roads washed out, basements filled, businesses were lost, levees were breached and farmland flooded. The most dramatic event happened the day before when Lake Delton drained into the Wisconsin … Source: Claims Journal

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