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Auto retailers across the US are likely to be out of service for days following a second major cyberattack at CDK Global, the software provider that thousands of dealers rely on to run their stores. “At this time, we do … Source: Claims Journal

A majority of global insurers are actively endorsing the application of AI chatbots and generative AI in claims resolution processes, underwriting and customer fulfilment, according to a survey conducted by Gallagher Bassett, the claims-services provider and subsidiary of Arthur J. … Source: Claims Journal

Allstate Corp. on Thursday reported May pretax catastrophe losses of about $1.4 billion. The Northbrook, Illinois-based insurer said 14 events contributed to nearly $1.5 billion in catastrophe losses for May, with 70% attributable to five wind and hail events mostly … Source: Claims Journal

Families of the victims of two fatal 737 Max crashes are asking the Justice Department to seek to fine Boeing Co. nearly $25 billion, saying the company committed “the deadliest corporate crime in U.S. history.” That amount is “legally justified … Source: Claims Journal

With temperatures pushing above 90 degrees in parts of the Midwest and Northeast United States this week, many American workers are clocking in during what AccuWeather described as an “intense heat wave that is impacting more than 135 million people.” … Source: Claims Journal

Farmers Insurance officials this week said they have spoken with employees after receiving an anonymous letter, apparently from a group of in-house adjusters, accusing the insurer of understaffing and overworking claims professionals. “Farmers Insurance has always been a leader in … Source: Claims Journal

CDK Global, a major software provider for auto dealers across the U.S., halted much of its systems for hours Wednesday while the company investigated a cybersecurity incident. The company “shut all systems down and executed extensive testing and consulted with … Source: Claims Journal

Claims Journal is launching a new feature in which we solicit questions from our claims and insurance professional readers and then have experts answer them. This is the first article in that series. If you have a question you’d like … Source: Claims Journal

Most U.S. homeowners don’t know the policy covering their home doesn’t cover flooding, a new survey shows. Respondents in a survey out this week from Trusted Choice, a group representing the members of the Independent Insurance Agents & Brokers of … Source: Claims Journal

Tropical storm Alberto has caused flooding and more than three feet of storm surge in parts of coastal south Texas but is not expected to strengthen to hurricane force, meteorologists say. Alberto is the first named storm of the 2024 … Source: Claims Journal