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Survey: How Communication Affects Satisfaction in Auto Claims Process

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Drivers who have had their car declared a total loss are noticeably impacted by how carriers communicate them. That’s according to survey of U.S. policyholders that shows drivers’ emotional state and their overall satisfaction with their carrier are affected by … Source: Claims Journal

Settlement Offers $9M to Nursing Home Residents Kept in Warehouse During Hurricane

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Some of the elderly residents of seven Louisiana nursing homes who were sent in 2021 to ride out Hurricane Ida in a crowded, ill-equipped warehouse are being offered shares of a nearly $9 million settlement after they sued. Retired state … Source: Claims Journal

Catastrophe Bonds See Investor Influx After ‘Fantastic’ Run

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After emerging from an unusually active hurricane season with market-beating returns, catastrophe bonds are rapidly adding investors. Despite the increase in extreme weather — 2024 marked the ninth straight season in which the Atlantic basin suffered above-average storm activity — … Source: Claims Journal

Tesla Aims to Launch Robotaxi with Teleoperator Backup, Deutsche Bank Says

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Tesla aims to start its robotaxi service with a company-owned fleet backed up by human teleoperators for safety, Deutsche Bank said in a note after a meeting with the company’s head of investor relations. The electric vehicle maker still is … Source: Claims Journal

Moody’s: Northeast U.S. States in the Wildfire Spotlight

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States such as California are certainly experiencing a more ferocious wildfire season this year than a relatively quiet 2023. Combined CAL FIRE and U.S. Forest Service figures record over 1 million acres burnt in California this year, way above the … Source: Claims Journal

AccuWeather’s US Winter Forecast Calls for a Temperature Roller Coaster

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Long-range meteorologists are forecasting a temperature roller coaster through December after a cold start to the month in the Eastern U.S. December started with an Arctic blast that brought cold air to much of east, leaving much of the West … Source: Claims Journal

Mississippi High Court Tells USAA to Pay up in Hurricane Katrina Bad-Faith Claim

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When hurricanes hit coastal areas, property insurers often breathe a sigh of relief when much of the damage appears to be the result of storm surge and flooding – losses that aren’t covered by most homeowners’ policies. But after Hurricane … Source: Claims Journal

Jury Awards $310M to Parents of Teen Who Fell from Amusement Park Ride

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The parents of a 14-year-old Missouri boy who fell to his death from an Orlando amusement park ride in 2022 have won a $310 million verdict against the attraction’s Austrian builder. Late Thursday, the Orange County jury ordered that the … Source: Claims Journal

NHTSA Closes Preliminary Probe into 7,745 Fisker Ocean Suvs After Software Update

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The U.S. auto safety regulator said on Monday it has closed a preliminary evaluation into 7,745 Fisker Ocean SUVs over failure to shift vehicles into the park gear, after the electric-vehicle startup issued recalls and released a software update. Earlier … Source: Claims Journal

Global Temperature Set to Surpass 1.5C Threshold in Hottest Year on Record

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This year is “effectively certain” to be the warmest on record with temperatures climbing above a closely watched threshold for the first time. The average global temperature reached 1.62C above pre-industrial levels in November, according to the EU-funded Copernicus Climate … Source: Claims Journal