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Nationwide Spending $100M on AI to Beef up Claims Efficiency, Customer Experience
When an insurance giant like Nationwide undertakes a revamp of its claims operation with artificial intelligence and new technology, there has to be some noteworthy things to say about it. The Columbus, Ohio-based insurance and financial services company, which offers … Source: Claims Journal
Read MoreCoupang Offers $1 Billion Compensation for Data Breach Victims
Coupang is offering compensation worth more than $1 billion to all customers affected by South Korea’s biggest-ever data breach. The country’s biggest online retailer said on Monday it would soon start offering vouchers worth up to 50,000 won ($35) to … Source: Claims Journal
Read MoreSeverity Was up, But How Will Falling Claims Volume Impact The Profession?
The average claim severity will turn out to be one of the highest quarters in recent history for 2025’s third quarter, however the quarter will produce the lowest claim volume in five years—continuing a trend of decreased catastrophe events that … Source: Claims Journal
Read MoreNational Safety Council: New Year’s Holiday May See Increase in Road Deaths
It’s estimated that 429 people may die on U.S. roads this New Year’s Day holiday period, slightly above the six-year average of 423 fatalities experienced over New Year’s Day holidays of the same length. National Safety Council estimates take into … Source: Claims Journal
Read MoreAbundant Reinsurance Capacity Accelerates Market Softening During 1/1 Renewals
Expanded reinsurance capacity resulted in accelerated softening of pricing across many lines during the January 1, 2026 renewals, according to a report issued by Guy Carpenter, the reinsurance business of Marsh. Carpenter described a “softening market shaped by capital growth, … Source: Claims Journal
Read MoreMotel 6 Spokesman Tom Bodett Settles Lawsuit Against Chain
Tom Bodett, who for nearly four decades told travelers in radio and TV ads that at Motel 6 “we’ll leave the light on for you,” settled his lawsuit accusing the motel chain of using his name and voice without permission … Source: Claims Journal
Read MoreAflac Says 22.6M People Affected by Cyber Incident Earlier This Year
Aflac said its investigation has revealed a cybersecurity incident discovered six months ago affected more than 22.6 million individuals. The Columbus, Georgia-based health and life insurer said in a statement earlier this month that it has started to notify impacted … Source: Claims Journal
Read MoreNew Laws Impacting California Drivers in 2026
New laws affecting California drivers set to go into effect on Jan. 1, 2026, include stricter laws for drunk driving, speeding in school zones and automated traffic camera enforcement. The California Department of Motor Vehicles compiled a list of new … Source: Claims Journal
Read MoreA Year Later, Jeju Air Crash Report Delayed as Families Question Probe’s Credibility
A South Korean investigation into the Jeju Air crash that killed 179 people is set to miss a one-year deadline to release a progress report, two officials said, as frustrated relatives of the victims continue to demand answers about what … Source: Claims Journal
Read MoreWorld’s Top 10 Extreme Weather Events in 2025
There were 10 extreme weather events will go down in history as the most impactful, record-setting storms of the year globally, according to forecasters. According to AccuWeather, seven major weather disasters in the U.S. resulted in $378 billion to $424 … Source: Claims Journal
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